Application Support Analyst

About Us

BySix Engineers the future and drives innovation. We are more than just a standard software engineering company, we believe that true impact comes from combining technical expertise with human values. That's why we reflect that in our approach - technology is not the end goal, but the enabler.

Why Us?

🫸 Multidisciplinary team 📒 Training on demand 💴 Attractive salary and benefits package 📈 Career progression plans 👌 And amazing get together events

What are we looking for?

We are looking for an Application Support Analyst with:

• Knowledge on IT concepts and infrastructure;
• Expertise in SQL /MySQL;
• Expertise in Unix/Linux;
• Cloud Knowledge & Ansible /Jenkins;
• Dynatrace (monitoring tools);
• Advanced English level;
• Basic French level;
• Good negotiation and communication skills;
• Continuous improvement mindset;

What do we expect from you?

• Support application users / Answering to support requests;
• Resolving incidents following incident management lifecycle & Root cause Analysis at a functional level;
• Monitoring production environments;
• Ensure daily communication & transition with teams from other time zones;
• Developing a good understanding of the existing application (functional and technical);
• Contribute to the setup of the Lisbon Team (Process, Tools, Efficiency, etc.);
• This position imply On Call Duties and weekends;

Are you ready?

If you're ready to make a real impact by leveraging cutting-edge technology and fostering human-centric solutions, BySix is the place for you. Together, we'll drive innovation and create lasting business value.

Note: BySix is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.