Support Technician

About Us

BySix Engineers the future and drives innovation. We are more than just a standard software engineering company, we believe that true impact comes from combining technical expertise with human values. That's why we reflect that in our approach - technology is not the end goal, but the enabler.

Why Us?

🫸 Multidisciplinary team
📒 Training on demand
💴 Attractive salary and benefits package
📈 Career progression plans
👌 And amazing get together events

What are we looking for?

We are looking for a *Support Technician with:

Technical Expertise:

• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments.
• A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance.
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration.
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI.
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID).
• Strong analytical skills to assess and improve Modern Workplace processes and workflows.
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.
• Understanding of security best practices and compliance requirements related to Microsoft 365 services.
• Experience conducting audits and ensuring adherence to regulatory standards.
• Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
• Ability to document processes clearly and provide training on Microsoft 365 Services.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Attention to detail in managing user accounts, groups, and access controls.
• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.
• Full proficiency in the English language. (French language proficiency is valued).

What do we expect from you?

• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies.
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning.
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling.
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability.
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.
• Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools.
• Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required.
• Monitor service health dashboards and proactively address potential performance or availability issues.
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows;
• Implement and manage governance controls to ensure compliance with organizational standards;
• Ensure compliance with internal security, data protection, and regulatory requirements.
• Conduct regular audits and reviews of access controls and permissions.
• Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies.
• Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform.
• Communicate effectively with stakeholders to understand Modern Workplace requirements and address concerns.

Are you ready?

If you're ready to make a real impact by leveraging cutting-edge technology and fostering human-centric solutions, BySix is the place for you. Together, we'll drive innovation and create lasting business value.

Note: BySix is an equal opportunity employer. All applicants will be considered and analyzed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.