Field User Support Specialist

About us: BySix Engineers the future and drives innovation. We are more than just a standard software engineering company, we believe that true impact comes from combining technical expertise with human values. That's why we reflect that in our approach - technology is not the end goal, but the enabler. Why us? 🫸 Multidisciplinary team 📒 Training on demand 💴 Attractive salary and benefits package 📈 Career progression plans 👌 And amazing get together events What will be expected from you? - Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications; - Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational; - Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources; - Provide training and guidance to end-users on best practices for using Microsoft software and tools; - Document support activities, issues, and resolutions in the helpdesk system; - Collaborate with the IT team to identify and implement improvements to the support process; What are we looking for? - Proven experience in a technical support role, preferably in a field support capacity; - Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365; - Experience with network troubleshooting, including TCP/IP, DNS, and VPN; - Excellent problem-solving skills and the ability to work independently; - Strong communication skills, with the ability to explain technical concepts to non-technical users; - Ability to manage time effectively and prioritize tasks in a fast-paced environment; Are you ready? If you're ready to make a real impact by leveraging cutting-edge technology and fostering human-centric solutions, BySix is the place for you. Together, we'll drive innovation and create lasting business value. Note: BySix is an equal opportunity employer. All applicants will be considered and analyzed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.